Frequently Asked Questions

Frequently Asked Questions

Cumming, Canton, Alpharetta, Milton, Ball Ground, Johns Creek, Dawsonville, Dahlonega, Roswell, Kennesaw, Woodstock, Jasper, Sugar Hill, Buford & Ellijay

Counties : Forsyth, Cherokee, Dawson, Pickens,  Lumkin, Bartow, White, Fannin, Gordon, Union, North Fulton, Cobb, Paulding, Hall, Gwinnett, Barrow, Jackson, Walton

Others by request – Vintage cars can be towed to locations so distance is not a problem

We accept all CC-Credit -DC-Debit or Checks for the deposit as agreed in Terms & Condition Balance remainder of the payment(s) are preferred to be Cash envelope on day of wedding to avoid CC fees add-ons -but- you can pay online anytime online same way as the retainer invoice (Also drivers do not have CC readers for payment) Current CC fee is $30 min or 5.5% NO CHECKS unless +30 days out

NO – for Wedding quotes / we have provided you an “all-in” quote including tip. Weddings are very busy and easy to forget things YES – for All other quotes / Based on drivers performance (We want your interaction) so normally 15-20% give direct to driver TAX YES- Is due to Cherokee County
Yes, We are in full compliance with the State of Georgia. and Fully Insured properly by seating capacity for DOT .

Drivers : Are properly licensed & pass all background checks required by law. A DDS report is reviewed yearly and Physical condition wellness checks.

NO EATING in vehicles. In order to keep our vehicles smelling fresh for everyone

Drinks : See our Terms and Conditions on who can drink in our vehicles but RIS is a BYOB service if over 21 yrs old. If not, then Water and soft drinks are provided.

read only for renting Vintage car = Important details on Vintage car / limousines: Some or all may apply to your quote
Can only be driven on concrete, asphalt or hard gravel roads & will NOT travel dirt -or- unmaintained roads (Ask us if your venue is acceptable if in question -don’t just assume we cannot do your venue) Remember these vehicle(s) . Due to age(s) 55-60 yrs old & value, lack of newer safety features & lack of replacement parts decreasing, we do our best to limit this vehicle to -15-mile radius limousine(s) or -30 miles sedan from venue for drop off to preserve these beautiful classics // You will leave your wedding in the Vintage limo/sedan, then switch/swap to another vehicle will be done off-site – no one will see anything but the Vintage car you left in // We avoid Interstate driving as much as possible since these classics were not meant for today’s speeds – most traveling +65-70 mph or more & our max is around 45-55 mph//We will not take these vehicles down any extreme dirt or hazardous roads // No winter trips (Jan-Feb & parts of March) – without agreement // Lastly, Vintage vehicles are subject to severe weather conditions ( extreme rain or snow & Icy) all of these are for our safety and yours = If this is an issue it will be addressed on day of wedding and delayed arrival -or- possible replacement vehicle will be sent. (as a last resort) // – again, this is a day-by-day decision, and your wedding comes 2nd = Your overall safety is much more important to us – Some Areas in North GA – require us to tow vehicle to venue requiring extra cost & driver this is done w.out your knowledge but may explain the higher cost on quote (done w. truck & trailer off site) RIS reserves the right to enforce a swap car even if miles are under max distance & will be listed above in price. (ask us more about why you may have to swap vehicles during trip)

Please Read : From all of us at RIS Limousine

Due to Covid [Coronavirus, CV19, Covid-19]

*last updated 03-01-21 RIS Limousine operating under currently CDC guidelines but full operation

*Urgent update 02/18/2021 About Covid bookings : Please note that any & all outstanding credits &/or unused booking(s) from 2020 moved to 2021 will be voided & vacated on Dec 31,2021 to clear the books before another year (2022) – Please contact RIS Limousine for more details – Thank you for your understanding during these past & future times RIS Mgmnt

RIS Limousine has been openly allowing all Customers who have booked us during these coming months to MOVE their wedding(s) or event(s) w.out penalty and with no hesitation. At this time, we request that you please read and understand our commitment to you now & in the future :

  • All “NEW Future Bookings” : 05/22/20 – RIS is currently open & bookings active.
  • All Events “Previously Booked” 05/22/20 : RIS like all other businesses in our industry do have a no refund policy understood when making booking / reservation
  • We ask you to see above and consider re-booking your event later and save all information just move to another date
  • We will gladly move your deposit to a CREDIT on your account – allow for future use with RIS Limousine
  • Example: Prom Canceled —> allow kids to use Limousine during a summer day to get out of the house – do something as a group & reduce amount of hours ?
  • Example: Wedding Canceled —> use the credit for B&G to use during their 1st anniversary night out celebration ?
  • 05/22/20 & New 01/01/2021 : All others not wanting a credit will be added to a list that will be reviewed 30 days after the AFTER Canceled event previously scheduled the and we can better evaluate the situation & economy. (w. no guarantee of payment but promise we will do everything we can to remedy the situation fair knowing we are a small business surviving just like YOU)
  • (01/01/2021 – If we are able to re-book vehicles you have canceled then we will issue a refund minus Admin fee $50.00 Min or 15% // RIS turned down jobs with your booking & there is no promise we can obtain new bookings in your canceled place)

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